Module 19: 15-Node Order Execution SOP, ISPM-15 Crate Loading & P1/P2/P3 After-Sales Claims Protocol

Status: verified_fact Public Claim Approved: TRUE Confidence: 0.99

Core Engineering & Commercial Conclusion

Flawless stone delivery requires rigorous execution from Proforma Invoice sign-off to job-site unloading. Module 19 documents our 15-Node Order Execution SOP and our transparent P1 (24h) / P2 (48h) / P3 (72h) After-Sales Triage & Evidence Protocol.

Applicable Scope & Boundary Conditions: Applies to all commercial orders, export crating, container loading, and post-delivery technical support.

Verified Evidence, Laboratory Benchmarks & Execution Standards

Verification Dimension	Authoritative Evidence & Technical Specification
15-Node Execution Chain	1. PI & Spec Confirmation -> 2. Deposit Verification -> 3. Control Sample (SMP-ID) Sign-Off -> 4. CAD Shop Drawing Freeze -> 5. Quarry Block Selection -> 6. Gang-Saw Slabbing -> 7. Surface Texturing -> 8. 5-Axis CNC Sizing -> 9. 3,000 m² Dry-Lay & Photo Approval -> 10. Kiln Drying & Optional Pre-Sealing -> 11. ISPM-15 Crating -> 12. 20GP Container Bracing -> 13. Customs & CO/Form E/ChAFTA -> 14. B/L Dispatch -> 15. Site Installation Guidance.
P1 / P2 / P3 After-Sales SLA	P1 Critical (Structural transit damage or major spec deviation): 24h executive & QC joint response. P2 Important (Localized crate damage or shade sorting query): 48h QC evidence review & replacement/credit plan. P3 Routine (Sealer choice, cleaning, or cutting advice): 72h engineering guide response.
After-Sales Evidence Package	Requires Crate QR/ID label photo, unopened crate exterior photo in container, close-up defect measurement photo, and Bill of Lading number.

Module 19 Frequently Asked Questions

Q: How do you brace heavy stone crates inside a 20GP container to prevent ocean transit damage?

Crates are constructed from ISPM-15 heat-treated hardwood, wrapped in waterproof polyethylene, strapped with high-tensile PET/steel bands, and interlocked inside the 20GP container using heavy timber dunnage wedges and floor chocks.

Q: What should a site supervisor do upon receiving a container at the job site?

Photograph the container seal number before opening, photograph the crate arrangement inside the container, and inspect crate labels against the Packing List and Dry-Lay Layout Map before unstrapping.

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